For most people, going solar is a serious investment, even at our low prices. Expecting it to work for the lifetime of the equipment is a basic right of the customer, and we get that.
From the onset, we design your solar project with the best, tier 1 rated equipment. Our standard panel equipment is either Jinko 320 or Aptos 320 panels (list of upgrade options and our panel philosophy here), and for the inverter we only use Enphase micro inverters - the best of the best.
Panels are rarely ever an issue. They are built incredibly strong, designed to withstand the harshest of wind, snow, heat, and cold. Even hail that damages cars rarely damages your panels (this is not a promise, just a general observation - I'm sure there has been hail gnarly enough to damage panels at some point in the past).
Where panels fluctuate in quality is more in their performance longevity. We call it degradation - the amount of reduction to wattage output over time.
Some panels degrade as much as 50% over a 25 year period. At Project Solar, we only use tier 1 panels that have, at minimum a guaranteed 80% of its rated production level by year 25.
The 80% is guaranteed, but our preferred panels have a historical record of 85%. Some of the most expensive panels (often costing 2x as much per watt) boast a 92% performance record (a 7% difference). We try and find the sweet spot, the best bang for your buck panel that will do the job at the highest yielding ROI over 25 years.
But in short, we almost never have issues with panels. They keep chugging along, exceeding their performance rating throughout the life of the warranty.
Making A Claim
If for some reason, you do have a panel that goes out/ needs replaced, the manufacturer provides a new one free of charge.
If you opted for our full service, we require that our installers offer 10 year warranties, and they will come out to replace your panel for free.
If it has been longer than 10 years, you can either replace the panel yourself, or hire a handyman to do it for you. Everything just clips into itself, and no splicing of wires is required for a panel change. The hardest part is getting on the roof and positioning yourself to reach the screws and to place the new panel.
If you did DIY, you're already a pro, and this shouldn't be a concern.
Micro Inverter Warranty
If people complain about system downtime or system issues, it's almost always with old school technology like string inverters. String inverters, where all panels in a system/string pass their DC power to one central inverter, are notorious for being short lived and finicky. They are usually only warrantied for 10-12 years, and it creates a single point of failure for the entire system.
Micro inverters, specifically Enphase micro inverters, are considered the best of the best in the industry. Google the IQ7 series. The only complaint people have with them are the price, but we include them standard in our kits, and you already know our builds are the lowest price in the industry.
Enphase, while not only having the best and most reliable tech, also is the only large scale manufacturer that honors warranties directly with the end user. They have a great support team that actually takes customer calls, where most only work with the installer. We are happy to help you as well and won't just dump you off to the manufacturer, but this is a huge vote of confidence in a manufacturers own product.
Making A Claim
Enphase provides a fantastic warranty and customer support.
To review their warranty information, click here.
In summary, the equipment will work as intended or a replacement/refund will be provided... for 25 years. This is more than double the projected lifespan of string inverters, including those of Tesla (12.5 year warranty).
Like with panels, in the event of a micro inverter issue within 10 years for full service customers, a new one will be installed at no cost to you through the partnered installer. For DIY, you would simply perform the swap yourself, which would just involve unplugging and unscrewing the micro inverter from the racking and connecting a new one. After 10 years, you can either swap the warrantied part yourself or hire a handyman.
If you opt for full service install, where we do everything for you, we include a 10 year workmanship warranty. This means, that in addition to the 25 year production warranty on the products, you also are covered in the event that our installers make a mistake.
One of the biggest concerns homeowners have is having leaks in areas where we need to "penetrate the roof" to mount the solar panel rails and anchors. Racking technology has come a long way, making it nearly foolproof. That being said, things happen, and we make sure that our installers warranty their work.
Click here to learn more about how we vet and manage our install partners.